• Technical Support is available Monday - Friday 8:00 am - 4:00 pm
  • If a technical request is needed. please submit the "Support" ticket form
  • If a student email needs to be updated or created, please submit the "email" ticket form

Self Service

Interested in Professional Development opportunities? Or maybe you have a new phone and need help setting it up with the DOE email?

Visit The Sandbox for all technical self service needs!

Microsoft Office for Students and Employees

"Microsoft Office for Free for Employees!

All New York City Department of Education employees who have active email accounts can download Microsoft Office for free on up to five computers and five mobile devices. The software is intended for download onto personal computers and devices. Get more information.

Microsoft Office for Free for Students!

Parents and Guardians of students can download Microsoft Office software from, at no cost, on up to five of their family’s computers and five of their family’s tablets, smart phones, or other mobile devices. Please check out the FAQ and help section before reaching out for help with issues. Microsoft is the direct contact for issues:"